Grow
Win and retain customers
Build a responsive customer journey from first enquiry through to long-term retention.
TBS Global Australia
Build a business that runs smarter.
AI-enabled systems, skilled global teams and human relationships—working together to create capacity for what matters most.
The Business Show Australia
Stand B561, ICC Sydney · 25–26 November 2026
Where does your business need more room?
Tick what's taking up your team's time.
Automate
Delegate
Keep with you
Smarter systemsCapacity to grow
Technology where it works. People where they matter.
- Since 2004
- Operational experience
- Global teams
- Connected to your business
- One partner
- People, process and technology
AI business automation, outsourced accounting, contact centre and back-office services for Australian businesses.
Win back your week.
If you had one day back every week, where would you spend it?
Choose one to see how TBS can help create that capacity.
See the related serviceThree outcomes. One connected operation.
Growth works best when customer experience, operations and financial control move together.
Optimise
Run smarter operations
Remove friction, connect information and give your people more time for valuable work.
Control
Stay financially in control
Create reliable financial visibility, stronger compliance and consistent back-office support.
Automation + Human Expertise = Business Success
Transform the way your business operates. Combine skilled people, intelligent AI and automated processes to reduce costs, improve productivity and accelerate growth.
From accounting and bookkeeping to customer engagement, contact centre operations, data processing and business automation, TBS Global delivers smarter, scalable business solutions for Australian businesses, powered by people and technology.
Accounting & Bookkeeping Solutions
Outsourced accounting services and bookkeeping for Australian businesses, delivered by an offshore finance team that works inside your systems and your standards.
- Outsourced bookkeeping
- Day-to-day bookkeeping for small business, with Xero, MYOB and QuickBooks support.
- Accounts payable and receivable
- Accounts payable and accounts receivable outsourcing, supported by AI accounting automation.
- Payroll and finance operations
- Payroll processing outsourcing, financial data processing and reporting support.
- Managed accounting
- Accounting support for growing businesses, without a bigger in-house team.
Intelligent Contact Centre Solutions
Contact centre outsourcing and customer service that pairs AI-powered tools with people who handle the conversations that matter.
- Inbound and outbound
- Inbound call centre services, outbound campaigns, telemarketing and lead generation.
- AI customer service
- AI virtual receptionist, AI call answering and AI voice automation, with human escalation.
- Omnichannel support
- Live chat, email support outsourcing and customer support across every channel.
- Customer experience
- Automated customer engagement that keeps every handover consistent.
Data Entry & Back-Office Operations
Back-office outsourcing that clears the repetitive workload: accurate data entry, document processing and administration, scaled to what you need.
- Data entry and processing
- Data entry outsourcing, data extraction, cleansing and validation.
- Documents and invoices
- Document processing outsourcing, invoice processing and document digitisation.
- Administration
- Virtual administration services and business administration outsourcing.
- Intelligent processing
- Intelligent document processing and AI data processing that reduce manual keying.
AI & Business Process Automation
AI business automation for Australian businesses: workflow automation, integration and process improvement, with people kept in the loop where judgement matters.
- Workflow automation
- Business workflow automation and robotic process automation (RPA) for repeatable work.
- AI integration
- AI integration services that connect your CRM, finance and operations systems.
- Human in the loop
- Intelligent process automation that keeps a person accountable for the outcome.
- Digital transformation
- Business process optimisation and operational efficiency solutions that scale.
Do not automate everything. Decide deliberately.
The right operating model gives each task to the technology or person best equipped to handle it.
Automate
Routine work
Use technology for repeatable, rules-based work where speed and consistency matter.
Delegate
Skilled support
Extend your capacity with experienced people who work inside your processes and systems.
Keep human
Relationships and judgement
Protect the moments that require empathy, responsibility, expertise and trust.
Pick a problem. See how we would sort it.
Not everything should be automated. Choose what is slowing your business down.
- Automate
- Invoice processing, data entry and routine reporting.
- Delegate
- A managed offshore finance and back-office team working inside your processes.
- Keep with you
- Pricing, supplier and investment decisions.
- Automate
- Document processing, workflow automation and RPA for rules-based work.
- Delegate
- People who handle the exceptions and checks that rules cannot.
- Keep with you
- Deciding which processes are worth changing.
- Automate
- Intake, routing and first responses.
- Delegate
- Flexible workforce solutions you can add to as volume grows.
- Keep with you
- Hiring for the roles that define your culture.
- Automate
- AI accounting automation for accounts payable and receivable.
- Delegate
- Outsourced bookkeeping in Xero, MYOB or QuickBooks.
- Keep with you
- Advice, planning and sign-off with your accountant.
- Automate
- AI call answering, virtual reception and instant chat replies.
- Delegate
- Contact centre teams for inbound, outbound and email support.
- Keep with you
- Complaints and sensitive calls.
- Automate
- One repeatable workflow to begin with.
- Delegate
- We integrate and monitor it, so your team does not need AI skills.
- Keep with you
- Staying accountable for outcomes.
Real people. Global capability.
An extension of your team—not a vendor behind a wall.
TBS Global has been building and operating specialist teams since 2004. We combine skilled global delivery with clear processes, direct communication and local business understanding.
Offshore delivery from the Philippines, with Australian business support.
- Human accountability
- Real people remain responsible for the outcome.
- Flexible capacity
- Build support around the work your business actually needs.
- Connected delivery
- Systems and teams operate as one customer journey.
- CargoWise Service Partner
- Institute for Professionals in Taxation
- IBPAP member
One team. More capacity.
- Sydney, Australia
- Level 5, 75 Castlereagh Street
- Pasig City, Philippines
- Unit 12, JMT Corporate Condominium
One connected business
The customer experiences every handover.
Marketing, lead generation and content that bring the right customers to you.
Enquiries land in one CRM instead of an inbox, with every detail recorded.
Sales support and timely follow-up that turn enquiries into customers.
Onboarding workflows and document collection that start the relationship well.
Contact centre and customer support, with AI handling the routine and people handling the rest.
Accurate invoicing and accounts receivable, matched to the work delivered.
Nurturing and check-ins that keep customers, informed by real data.
We help connect the systems, workflows and people behind that experience—so the customer sees one business, not your internal handovers.
AI automation and outsourcing, answered.
What is AI business automation and how can it help my business?
AI business automation uses software and AI to handle repeatable, rules-based work such as data entry, invoice processing, customer enquiries and reporting. TBS Global pairs it with skilled people so routine tasks run faster while a person stays accountable for the result. The aim is lower operating costs, better productivity and more time for growth.
What does outsourced accounting and bookkeeping include?
Outsourced accounting and bookkeeping covers day-to-day tasks such as accounts payable and receivable, reconciliations, payroll processing support, financial data processing and reporting. Our accounting outsourcing team works inside your systems, including Xero, MYOB and QuickBooks, to the standards your business already uses.
Do you provide contact centre outsourcing for Australian businesses?
Yes. TBS Global provides contact centre outsourcing and customer service outsourcing for Australian businesses, including inbound and outbound call centre services, live chat and email support. AI tools such as virtual receptionists and call answering can sit alongside people, with human escalation when a conversation needs judgement.
Where are your teams based?
TBS Global has offices in Sydney, Australia and Pasig City, Philippines. Offshore delivery from the Philippines is supported by Australian business contacts, so you work with a partner who understands local expectations.
Can a small or medium business use AI and outsourcing?
Yes. Many of our solutions are designed for SMEs across Australia that want to scale without hiring for every role. You can start with one journey, such as bookkeeping, customer service or data processing, and add services as your needs grow.
How do I get started?
Tell us where work is slowing down using the form on this page, or visit us at The Business Show Australia, Stand B561, ICC Sydney, 25–26 November 2026. We will help you consider what should be automated, delegated or kept human.
Start with one journey
What is consuming your team's capacity?
Tell us where work is slowing down. We'll help you consider what should be automated, delegated or kept human.
Meet TBS Global
The Business Show Australia
Stand B561, ICC Sydney
25–26 November 2026